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Need Help with Metro PCS phone

Discussion in 'PRE-PAID Cell Phone Companies and Plans' started by Betty30, Oct 8, 2009.

  1. Betty30

    Betty30 New Member

    Oct 8, 2009
    Likes Received:
    I activated a metro pcs phone in California and then moved to New York city six months later. For some reason my phone works in New York City and Florida but NOT in Philadelphia.
    Can anyone give me any advice on how to unlock the phone so that it works in Philly? Metro PCS has a HUGE network in New York and Philadelphia so my phone should work there.
    Apparently I had to dial some sort of code BEFORE I left California in order for it to work out here and of course they don't tell you that.

    Can anyone help?

  2. M in LA

    M in LA Mobile 28 Years Plus
    Super Moderator Senior Member

    Sep 24, 2004
    Likes Received:
    Los Angeles, CA
    My Phone:
    iPhone 13 Pro Max, XS Max
    Wireless Provider(s):
    Verizon (since 1994)
    Unlocking the phone won't make any difference. Have you contacted Metro about the Philadelphia problem? Is there a code to enter once you are in the Philadelphia market?

    CDMA phones (of which MetroPCS uses) don't function any better if unlocked. IF the phone is "locked", it just means you can't use it with any other CDMA carrier (like Verizon, Sprint, Cricket, etc.). "Unlocking" per se, won't have any affect on service availability. If it's not working where it should, then there's another issue at work here.

    EDIT: Though I'm not sure if this is the real issue or not, BUT it's possible the frequency Metro uses in New York and Los Angeles is different that Philadelphia. Metro utilizes the 1900mhz PCS band and the 1700mhz AWS (Advanced Wireless Spectrum) band. I don't know if one or both are used in Philly and New York, but if you have an older phone that is missing the 1700mhz band on it, this could be the possible issue. Without access to the available frequency band, the phone simply will not get service.

    What phone do you have?
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. hank424

    hank424 Junior Member
    Junior Member

    Jun 25, 2007
    Likes Received:
    Orlando,FL(formerly NYC)
    My Phone:
    Samsung R720 Admire
    Wireless Provider(s):
    MetroPCS,att mobility
    Hey Betty,

    This should fix the problem you are having.
    First you have to be in a MetroPCS service area like New York or Philadelphia.

    From your phone dial
    *228 (you'll hear the operator give you some options) press option 2. This should update your phone to the latest roaming list. Then phone should then reset.

    If you have any problems please post and let us know if the problem is solved.
  4. elmo01

    elmo01 Senior Member
    Senior Member

    Jul 11, 2006
    Likes Received:
    sounds like a roaming thing... call MetroPCS

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